Big or small, problems are all around us. Unlike ‘tame’ problems –which can be solved using traditional problem solving methods -wicked problems are a beast of its own. These problems are reactive, they are multi-threaded, and they are never-ending. Having coined the term in 1969, Horst Rittel and Melvin Webber sought out to address the crisis of public confidence in experts and planners at a time of rising affluence and inequality. After more than forty years, wicked problems are as relevant as they were then.
During this workshop, we will delve into the history, properties, and approaches to solving a wicked problem. We will discuss and share real case-studies of how 3 organizations/individuals solved a wicked problem in their own domain. By offering a real case-study with each of these approaches, you will gain concrete evidence of how a wicked problem can be tackled. We will examine their approach and success model for solving some of their domain’s toughest problems. During the latter part of the workshop, we will uncover the power of Empathy Mapping as a tool to unearth hidden assumptions and opportunities. Design empathy unlocks the creative capacity for innovation, and leads to outcomes that are not only functional but emotionally meaningful.
You will learn about:
– The Adjacent Possible
– Integrative Thinking: Decomposition
– Integrative Thinking: Double-down integration
– Integrative Thinking: Hidden Gem Integration
– Empathy and Observation Model
– Framing and Re-framing
– Design Thinking and Root-Cause Analysis
– Empathy Mapping
– The Leap of Solutions and the Power of Assumptions